CRACKED COMET WEAR CUSTOMER INFORMATION

1. RETURNS, REFUNDS & EXCHANGES

We stand by the quality of our cosmic apparel. Because all Cracked Comet Wear items are **custom made-to-order** (print-on-demand), we handle returns and exchanges differently than traditional retailers.

Cracked Comet Wear is your direct point of contact for all order issues.

How to Request a Refund or Exchange

1. **Gather Your Information:** Note your **Order Number**, Date of Purchase, and the Detailed Reason for your request.
2. **Contact Us Directly:** Initiate your request using our Contact Us page. Select "**Help with a product**" as the topic.
3. **Provide Evidence:** For issues concerning **damaged, defective, or incorrect items**, we will follow up on your email and ask you to send us clear photos of the product and the shipping label. This visual evidence is required to process a replacement or refund with our fulfillment partner.

Our Policy Breakdown

Category	Policy
Damage, Defects, or Errors	We offer a full refund or free replacement if the product is defective, damaged, or incorrect. You must report these issues **within 30 days** of receiving your order.
Sizing Concerns	As every item is custom-printed, we cannot guarantee exchanges if the size ordered matches the size label received. We strongly encourage you to consult our detailed Size Chart page before ordering.
General Satisfaction	If you are generally dissatisfied, please contact us immediately. We will review your specific case with our highest priority to find a satisfactory solution. (Note: Return shipping costs for non-defective items are the customer's responsibility.)

2. PRODUCT QUALITY & COMPLIANCE

Garment Construction

• Seamless Design: Knit in one piece (tubular knit) without side seams for a better fit.
• Collar: Ribbed knit is highly elastic to help the collar retain its shape.
• Shoulders: Twill tape covers shoulder seams to stabilize the back of the garment and prevent stretching.

Fabric & Printing

• Fabric: Made from specially spun fibers that are very durable and smooth, perfect for printing. (Note: "Natural" color contains small black flecks from unprocessed cotton.)
• Printing Technology: Body prints are done using **Direct-to-Garment (DTG)**. Sleeve prints and inner neck labels are done using **Direct-to-Film (DTF)**.

Care Instructions

• Machine Wash: Cold (Max 30°C or 90°F), with similar colors.
• Drying: Tumble dry on low heat.
• Ironing: Iron, steam, or dry on low heat.
• Avoid: Do not bleach or dryclean.

Compliance & Safety

• Garment Model: Gildan 64000 series.
• Safety Compliance: Meets flammability, lead, cadmium, phthalates, and formaldehyde level requirements.
• Age Restriction: For adults.
• Country of Origin: Made in Bangladesh.
• Warranty: 2-year warranty applies to items purchased in the EU and Northern Ireland (per Directive 1999/44/EC).

3. SHIPPING ESTIMATES

United States

Shipping Type	Cost (From)	Delivery Time (Local)
Standard	USD 4.75	2–5 business days
Economy	USD 4.29	4–8 business days

Europe (EU)

Shipping Type	Cost (From)	Delivery Time (Local)
Standard	USD 6.99	5–7 business days
Economy	USD 4.79	5–10 business days

*Accurate shipping options and final costs are calculated in checkout after entering your full address.

CONTACT & HEADQUARTERS